Related Topics
Case
Returns
The value of the specified Case Property Name.
SysVar Tag
{CASE:PropertyName, true="value1", false="value2", format=FormatType}
Modifiers
true/false: For Case system variables that represent a checkbox value on a Form, you can use the "true" and "false modifiers to assign true and false values, just as you do on a checkbox for a Form.
format: This parameter accepts the argument value for Case properties that are derived from a Dropdown control. By default, the Case system variable will return the display string of the property. Specifying format=value will return the actual value of the dropdown.
Alternate Syntax
{CASE_PROP:PropertyName}
{CASE_PROPERTY:PropertyName}
Case Attachments
Returns
This system variable returns a comma-separated list of object names attached to this Case instance.
SysVar Tag
{CASE_ATTACHMENTS, ShowName=1, ShowDesc=0, ShowID=0, GroupName=Group}
Modifiers
Groupname: Filters the results returned by group, and only returns items that match the specified group.
ShowName: The option is set to 1 by default. When set to 1, it will display the name of the attachment.
ShowDesc : The option is set to 0 by default. If set to 1, it will display the attachment’s description.
ShowID : The option is set to 0 by default. If set t 1, it will display the object’s internal ID.
If both ShowName and ShowDesc are set to 1, each attachment will be returned in the format “name : description”.
Case Definition Name
Returns
The string name of the case definition used by the case instance.
SysVar Tag
{CASE_DEF_NAME}
Case Instance ID
Returns
The string ID of the case that is currently in context.
SysVar Tag
{CASE_INSTANCE_ID}
Case Instance Name
Returns
The string name of the Case instance that is in context.
SysVar Tag
{CASE_INSTANCE_NAME}
Alternate Syntax
{CASE_NAME}
Case Instance URL
Returns
The string URL of the case Instance.
SysVar Tag
{CASE_INSTANCE_URL}
Case Submitter
Returns
The User object of the user who created the case instance.
SysVar Tag
{CASE_SUBMITTER}
Alternate Syntax
{CASE_SUBMIT_USER}
Case Submit Date
Returns
The Datetime value of the date the case was submitted.
SysVar Tag
{CASE_SUBMIT_DATE}
In Case Context
Returns
A boolean value of "true" if the operation is in the context of a Case.
SysVar Tag
{IN_CASE_CONTEXT}
In Case Folder View
Returns
A boolean value of "true" if an object—usually a Form—is being displayed in a Case Folder.
SysVar Tag
{IN_CASE_FOLDER_VIEW}
Alternate Syntax
{CASE_FOLDER_VIEW}
In Dashboard View
Returns
A boolean value of "true" if an object—usually a Form—is being displayed in a Dashboard.
SysVar Tag
{IN_DASHBOARD_VIEW}
Alternate Syntax
{DASHBOARD_VIEW}
Num Case Attachments
Returns
This system variable returns the number of attachments to a Case instance.
SysVar Tag
{CASE_ATTACHMENT_NUM, ObjectType=Document|Form, CSStatus=Pending|NotPending|Failed|Done|PendingOrFailed, GroupName=Group}
Modifiers
ObjectType: Restricts this system variable’s results by object type. Acceptable values are document and form.
CSStatus: The option is available with Concept Share integration. When a value is specified, the system variable will return only the number of documents matching that stated. If Failed is selected, this system variable will return the number of documents that failed to upload to Concept Share.
GroupName: The option limits the system variable such that it only returns the number of attachments in the specified group.
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